PRIVACY
Ensuring your privacy is a top priority for us here at Advocare Australia. We are committed to handling and safeguarding personal information in compliance with Australian regulations. This obligation is mandated by Australia's national privacy act (The Privacy Act 1988).
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Outlined below is a summary of our privacy policy, detailing how Advocare Australia manages the personal information provided to us. For more in-depth information, including details on how personal information is managed for potential employees, you may request a copy of our Privacy and Confidentiality Policy.
Personal Information
Personal information refers to any details that could pinpoint an individual or be utilised for identification purposes. This includes data such as a person's name, date of birth, and address.
Certain types of personal information fall under the category of sensitive information. Sensitive information covers details or opinions concerning a person's race, ethnicity, health, sexual orientation, political beliefs and affiliations, religion, and more.
Health information is a subset of sensitive information and incorporates details or opinions regarding:
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an individual's health status or disability at any given time;
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the individual's expressed preferences concerning future health services;
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health services provided, or to be provided, to an individual.
Advocare Australia is bound by Australian privacy regulations concerning the collection, utilization, and protection of your personal information, especially sensitive and health-related data. Further details on these specific obligations are provided below.
​Collection of Personal Information
Advocare Australia typically gathers personal information, including sensitive details, from you or your authorized representative to deliver our services. Sometimes, we may acquire personal information related to social, medical, or family history from a third party with consent to provide health services. We handle personal information to offer various services such as aged care, child care, housing, disability support, social and community services.
Additionally, we may gather personal information via our website and social media platforms like Facebook. This information helps us address inquiries, gather community feedback, and enhance our online presence.
You may provide personal details when you:
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Utilize our services
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Volunteer
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Engage as a contractor
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Apply for a job
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Participate by responding to a questionnaire.
Recording of Your Personal Information
When receiving services from Advocare Australia, personal information is typically stored in a client file by the specific program or site offering the service.
Personal information is also documented in internal databases to manage and evaluate risks, particularly in situations where there is a potential harm to the individual receiving services or to Advocare Australia.
Feedback, compliments, or complaints regarding services, sites, employees, and volunteers are recorded to improve our processes.
Personal information may be used to send updates, news, or fundraising requests from Advocare Australia, provided that you have shared your details for this purpose.
To opt-out of receiving marketing or fundraising communications, you can contact us by phone at (08) 7111 0738 or via email at support@advocareaustralia.com.au.
Using and disclosing your personal information
Advocare Australia may utilize and disclose your personal information internally for various purposes, which include:
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Assessing the services you need and determining if we can provide them
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Evaluating the ongoing services you receive
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Referring you to other internal services or programs
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Reviewing your application to volunteer, contract, or work as an employee
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Conducting internal assessments and analyses of our service delivery
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Performing research and analysis
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Compiling funding applications
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Generating statistical reports to fulfill service agreements and regulations
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Monitoring and addressing any risks related to service delivery
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Responding to feedback, investigating, and addressing complaints
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Providing information that you would reasonably expect to receive from Advocare Australia, such as event details, newsletters, and other relevant marketing materials
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Carrying out necessary administrative tasks, including audit, quality control, security, and system updates.
Rest assured, we do not sell, trade, or rent your personal information for any purpose. Advocare Australia may engage third-party providers, contractors, and applications to support service delivery, always ensuring their compliance with Australian privacy laws. Unless required or permitted by Australian laws, personal information is not shared outside Advocare Australia without written consent. This may include disclosing personal information to individuals' representatives, professional advisers, and government or regulatory authorities.
There are specific instances where Advocare Australia may lawfully disclose your personal information without consent, such as
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suspected child abuse or neglect
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preventing harm to individuals or public health and safety
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major criminal offenses, locating missing persons
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court subpoenas
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and situations where you as a person receiving health services is unable to provide consent due to physical or legal limitations
Requesting and Amending Your Personal Information
In most situations, upon request, we are obliged to provide you with access to your personal information and make necessary corrections if deemed inaccurate. Our aim is to simplify this process for you as much as possible. To access or rectify your personal information, reach out to us by sending an email at support@advocareaustralia.com.au or call (08) 7111 0738 to assist you with your request.
Advocare Australia retains the option to charge reasonable fees for fulfilling access requests, especially for extensive or older data sets.